RECK MOTOmed Warranty Policy - HealthCare International

HealthCare International offers a warranty on material and manufacturing faults of 12 months parts on RECK MOTOmed devices valid as of day of delivery when purchased domestically from HealthCare International or www.HciFitness.com
1. The parts are not damaged due to normal wear and tear.
2. Repairs have only been effected by personnel authorized by
HealthCare International.
3. Only RECK parts have been fitted to and used with the MOTOmed
Device – no modifications have been made.
4. The MOTOmed Device has been used in accordance with the
instructions and safety precautions listed in the instruction
manual and has not been used inappropriately.
5. The failure is not due to wanton destruction, abuse, neglect,
improper maintenance or unapproved modifications.
6. The warranty claim has been asserted within the fixed period of
time and on presentation of a receipt which certifies the purchase
of the MOTOmed Device. 

Service Area for Warranty Labor

HCI Fitness has authorized service technicians in most major metropolitan areas of the contiguous (lower 48) United States. Warranty labor and on-site service are provided only when the equipment is located within a 60-mile driving distance of an HCI Fitness authorized service technician.

If your equipment is outside this service area, HCI Fitness can still arrange a technician visit, but you are responsible for the technician's travel charges and labor. Covered replacement parts are still provided under your product's parts warranty.

Replacement Parts

Replacement parts may be new or factory-refurbished, at HCI Fitness's discretion.

How to Request Warranty Service

Submit a service request, email support@hcifitness.zendesk.com, or call (206) 739-5400. Please have your order number or proof of purchase ready.

What Is Not Covered

The following are not covered under the limited warranty:

  • Damage or defect resulting from failure to follow the instruction manual
  • Normal wear & tear on items/parts such as, but not limited to, pulleys, brake pads, tension knobs, cords, footings, rubber grips, end caps, pop pins, seats, seat adjustment knobs, scratched parts, broken covers, paint & finish, and any & all other cosmetic damage
  • Wear items/parts: components that may need to be replaced due to wear & tear from normal use
  • Equipment that has been improperly stored, assembled, altered or modified in any way, misused, abused, subject to accident, or improperly maintained
  • Repair of any noises such as, but not limited to, squeaks, clunks, thumps, or grinding resulting from poor or lack of preventive maintenance

Changes to This Warranty

HealthCare International (dba HCI Fitness) reserves the right to modify this warranty at any time, it being understood that any such modifications will not supersede the warranty conditions applicable at the time of the original sale of the products in question.

Shipping

Oversized items ship LTL Freight Truck into your garage or to a flat pallet jack accessible area.

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